Emotional labour and negative job outcomes: an evaluation of the mediating role of emotional dissonance journal of management and organization, 12(2), 101 - 115 google scholar , crossref. Emotional exhaustion and job satisfaction were outcomes of emotional labour in addition to the direct relationships emotional labour has with antecedents and consequences, it. Request pdf on researchgate | emotional labour and negative job outcomes: an evaluation of the mediating role of emotional dissonance | conflicting empirical findings in studies assessing the . Emotional labour and negative job outcomes hochschild’s (1983) seminal work the managed heart: commercialization of human feeling has inspired a body of research .
The story behind service with a smile: the effects of emotional labor on job satisfaction, emotional exhaustion, and affective well-being emotional labor is the expression of organizationally desired emotions by service. The goal hierarchy aspect of control theory is used to describe emotional labor in the broader context of job performance and explain how positive and negative outcomes can result from the emotional labor process. Tives of emotional labor as predictors of burnout beyond the effects of negative affectivity: job-focused emotional labor (work demands regarding emotion expression) and employee- focused emotional labor (regulation of feelings and emotional expression).
By monitoring the effects of emotions on the job, management can promote and enhance its sales force emotional labor its negative outcomes in relation to . 4 ways men can take on more emotional labor in relationships (and why we should) ways to turn negative feelings into positive outcomes if someone in a . The effects of two forms of emotional labor on work stress, job satisfaction, and psychological distress—self-focused and other-focused emotion management—are explored using data from a survey of workers in a large organi-. All though there can be negative or positive emotional labour, in this chapter the author focuses more on positive emotions such as the ones that supposed to make a recipient of the emotional labour feel good about the worker and the organisation for which he or she works. There’s no sure way to measure the level of emotional labor being required of the american workforce, but it does appear to be a growing trend as employers become better at extracting additional .
The concept of emotional labour has had an enduring influence on our understanding of the ways that organisations seek to control the emotions displayed by their employees it was developed by the american sociologist arlie hochschild in her book, ‘the managed heart’ (1983) now that service . The first jobs for children in the industrial revolution were in water-powered cotton mills factory owners approached poor families and orphanages and offered to house, feed and clothe children in exchange for labour. The answer: employees’ moods, emotions, and overall dispositions have an impact on job performance, decision making, creativity, turnover, teamwork, negotiations and leadership. Emotional labour and negative job outcomes: an evaluation of the mediating role of emotional dissonance - volume 12 issue 2 - pieter a van dijk, andrea kirk brown.
75 emotions at work previous jobs that are high in negative emotion can lead to one way to manage the effects of emotional labor is by increasing your . Most research into emotional labour is focussed on front-line service staff and health professionals, in short-term interactions little exists exploring the emotional labour involved in repeated on-going interactions by educational leaders with key stakeholders. Domestic problems, money issues, disputes with coworkers and a variety of other factors can cause your employees to come to work feeling anxious or depressed negative emotions can have a . Previous studies demonstrated that emotional labour may be linked to various negative outcomes, eg burnout and cynicism, lower job satisfaction however, the link between emotional labour strategies and relationships at work is not entirely clear. Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job more specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors.
Positive emotions in the workplace help employees obtain favorable outcomes including achievement, job emotional labor and emotional work both have negative . This dissertation is a quantitative study of the role of emotions in employee workplace outcomes specifically, the construct of emotional labor was examined as to its effect on job satisfaction, emotional exhaustion, and organizational citizenship behavior (ocb) in addition, several purported . Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals (grandey,. Emotional labour, job satisfaction and organizational outcomes with desired (expected, deserved, etc) previous theoretical work on emotional labour suggested .
Different work outcomes like job satisfaction, emotional exhaustion and work family balance the study also tries to investigate the impact of emotional labor on subjective well being of an individual. When individuals employ emotional labor strategies resulting in a net gain of resources (eg, genuine positive) positive outcomes are likely, while for strategies resulting in a loss of resources (eg, suppressing negative) negative outcomes can occur.